Frequently asked
Common questions, straight answers.
Everything from coverage and pricing to fuel grade and dangerous goods compliance. Can't see your question? Drop us a line.
Coverage & ordering
Where do you deliver?
Live metro zones across Sydney, Melbourne, Brisbane and Newcastle/Hunter. Regional and remote sites are quoted on request - anywhere a 10,000L tanker can legally reach, we can usually deliver to.
How quickly can you deliver?
3-hour windows in metro zones, plus a next-day window for later orders. Regional deliveries are scheduled to your operation's rhythm.
What's the minimum order?
Minimum order depends on the state - 50 litres in NSW, 150 litres in VIC and QLD. Maximum per drop is 20,000 litres from a single asset; larger projects are coordinated as multi-truck deliveries.
Pricing
How is pricing worked out?
Pricing is tied to the daily Terminal Gate Price (TGP) for your nearest fuel terminal, plus a transparent delivery margin that scales with volume. The price you see when you confirm your address is the price you pay - no surge, no surprise add-ons.
Do you offer account terms?
Yes - for businesses ordering more than ~5,000L per month or across multiple sites. 14 or 30-day terms, consolidated invoicing, and per-site or per-asset cost coding. Contact us to set up.
How does your price compare to retail?
On the headline per-litre, we sit close to forecourt diesel - sometimes a touch under, sometimes a touch over (it shifts daily with the Terminal Gate Price). The savings show up in the things around the fuel: an hour of driver time per detour avoided, no return-fill premium on hire equipment (typically 60% above pump), and uptime protected because plant doesn't stop for fuel runs.
Fuel quality
What grade of diesel is it?
Australian Standard AS 3570 - Ultra Low Sulphur Diesel (ULSD), the same fuel grade you get at any reputable retail forecourt. Cold-flow appropriate for the season and region. Batch QA on every load.
Is the fuel suitable for modern common-rail engines?
Yes - ULSD is the spec required by every modern diesel engine sold in Australia, including DPF-equipped agricultural and construction machinery.
Safety & compliance
Are you licensed for dangerous goods?
Yes. We hold the relevant state-level Dangerous Goods (DG) licences and our drivers carry HR/HC licences with current DG certification. All vehicles are ADG7-compliant and carry spill response equipment.
What insurance do you carry?
$20M public liability, $5M product liability, plus comprehensive vehicle and load insurance. Certificates of currency available on request for project compliance packs.
Account & app
Do I need the app to order?
No - you can order on the web or through your account manager. The app is the easiest way for repeat orders and live tracking, but never a requirement.
Can I track the truck?
Yes. Once your delivery is allocated to a driver, the app shows the truck approaching in real time so you can have someone on the ground when it arrives.
Get diesel at the gate.
3-hour windows in metro zones. Email us if you'd rather.